Delivery & Returns
Refunds or exchanges are only permitted for the following reasons: Customer received wrong product, item damaged in transit or if an item was found defective upon receipt, at which time the customer must enter a claim to Ellorefemme.com and follow the Return Policy Guidelines below to obtain a valid Return Authorization (RA) Number.
Unless otherwise specified in the item listing on our website, on the receipt or packing slip, or in the following terms, Ellorefemme.com will accept qualified and conforming products for exchange or refund within 20 days of the original purchase date. Desktop and laptop computers, tablets, digital cameras and camcorders and other electronic devices may be returned or exchanged within 7 days of original purchase. If refund or exchange is for any reason other than a damage claim or wrong item received, no refund will be permitted.
For non-qualified refund requests, from time to time, at Ellorefemme.com’s sole discretion and providing the product has not opened, used or tampered with in any way, Ellorefemme.com may choose to offer a return or exchange option. Is such an event, the shipping cost (both directions) is covered by customer, along with a restocking fee (20%-30% depending on category of item).
To qualify for return all products require a Return Authorization (RA) Number prior to being returned, must be 100% complete, in the same condition as when sold, and in the original packaging as provided by the manufacturer. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included. Kits and other items assembled after purchase must be unassembled and returned in the manufacturer's original packaging. All returns will be inspected and products found to be non-conforming will be rejected or subject to a restocking fee at Ellorefemme.com’s sole discretion.
Manufacturer and Supplier Restrictions
Some manufacturers have implemented returns restrictions that prevent Ellorefemme.com from being able to accept returns or offer exchanges, replacements or credits on their products for any reason. Please check the item listing on our website to determine if special return policies are applicable to your products. Support as well as exchanges or replacements for products with manufacturer or supplier restrictions, including within the first 30 days of ownership, must be handled directly with the product manufacturer or supplier. You can find the manufacturer or suppliers contact information in your product manual, in the item listing, on the manufacturer's website.
Non-qualified returns and Restocking charges
Non-qualified and non-conforming returns are not included in Ellorefemme.com’s return policy and, if returned, will be rejected or subject to a restocking fee of up to 30% at Ellorefemme.com's sole discretion.
All returned products will be thoroughly inspected and a determination will be made if eligibility and conforming requirements are met. Please verify the product you are returning meets the below guidelines and qualifies for return to avoid any delay in, or denial of, processing your return. If a non-conforming product is accepted for return Ellorefemme.com reserves the right to charge a restocking fee up to 30%. Return processing may take between 5-7 business days from the time your product is received.
Products must be in the original manufacturers packaging, and shipped securely
Products must be complete with any standard certification labels (UL listing, capacity, brand name, UPC code) originally placed and not tampered with.
Product serial number, or any similar identification numbers, must match the serial number on the package or invoice (Ellorefemme.com maintains serial number tracking).
Products must be free from damage of any type, including, but not limited to dents, scratches, cracks, abuse, defacement or indication of removed screws/fasteners or seals.
Products so labeled with a security seal, must have the seal intact and not tampered with.
Return Authorization Number
Returns will not be accepted without a valid Return Authorization Number (RA). Unless otherwise specified in the item listing on our website or in our Return policy, you may request a Return Authorization Number (RA) within the time frame permitted from the purchase date. RA numbers expire after 20 days, but we encourage you to return the product as soon possible. Any return we receive without a valid RA number will be documented and rejected or subject to a restocking charge at Ellorefemme.com’s sole discretion. To request an RA number, please contact us at firstname.lastname@example.org with the Subject: REQUEST “RA” NUMBER – Please include all of your information, reason for return, photos of any shipping damage, order/ voucher number and contact details for follow up.
For your protection, we recommend that you insure your return and use a traceable carrier that can provide you with delivery confirmation. Ellorefemme.com shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by the customer, and are non-refundable. At our discretion, Ellorefemme.com may reimburse shipping charges related to the return or exchange of defective products inside Canada only.
In the event that the product you are returning does NOT meet the requirements described in this document, we will photograph the merchandise and packaging, and prepare a detailed summary of our determination as to why the return was denied, the product(s) will be deemed not eligible for return and will be returned to you. If Ellorefemme.com, at our sole discretion, decides to accept a non-qualified item for return, a restocking fee of up to 30% will be assessed.